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How we work

How a project runs, from the first call to the day it's yours.

The person who plans your project does the work, in your accounts. You get a fixed price before we start, a short written update every week, and tests that decide when we're done.

The steps

Six steps, and you know the date of each one.

Day 1

A 30-minute call

You tell us what takes up your team's time. We tell you what we'd do first and roughly what it costs. If you don't need us yet, we say so.

Within 2 days

A written proposal

Within two business days of the call: what's included, a fixed price, a start date, what we'll measure, and the tests that decide when it's done.

Week 1

We start

You fill in our kickoff checklist and invite us to the accounts we need. We talk to the people who'll use it and write down how long the tasks take today, so we can measure the change.

The work

We set it up in your accounts

We test everything on your real work. Every Friday you get a short written update: what's done, what's next and anything we need from you.

Handover

An hour, then it's yours

A live hour with the person who'll look after it. They build an assistant or make a change with us, so they know how. Short videos, a one-page guide and 30 days of fixes follow.

30 days later

The check

We measure the same tasks again and send you both numbers in writing.

What we build on

The AI you already pay for, when it's good enough.

Google Workspace and Microsoft 365 business subscriptions now include AI, and our AI audit tells you whether yours can do the tasks you need. When it can't, we use a business subscription from OpenAI or Anthropic.

Both of those providers say they don't train their AI on business customers' data by default.

Sources: OpenAI's enterprise privacy page, updated 8 January 2026, and Anthropic's commercial terms, effective 17 June 2025.

01

Your rulebook is a plain document

It works with any AI provider, so it moves with you if you switch.

02

Your assistants are written instructions

Your team can read them, and the person who looks after them can change them.

03

Your data stays where it is

In your own accounts. The AI reads it through connections you control.

04

The code is yours

Website files, hosting and every login belong to you from day one.

When we're done

We're done when the tests pass.

We agree the tests before we start and write them into your proposal. If something fails a test when we hand it over, we keep working for free until it passes. Here's one example for each.

What you boughtAn example test
AI auditUp to five tasks are listed, each with the hours it takes now, an assistant and a cost.
Monthly work: the AI setupEach assistant handles three real tasks from your work correctly, such as replying to customer emails.
AI reportingTen of your questions are answered with the same numbers as the report you trust.
AI contentThree pieces pass the fact check, with a source for every number, and your editor approves them.
AI imagesThe person who signs off images approves 20 of them.
Lead trackingFive test enquiries reach your CRM with every source detail filled in, and show up in Google Ads and Meta.
New websiteEvery old page that gets visitors points to its new page, and your team makes three changes without help.
From you

What we need from your team.

01

Someone to look after it

One person who'll run it after we hand over. They join the start and the handover, and answer questions in between.

02

Access

Access to the accounts we need. You invite us to each one, so you never share a password, and we use read-only access wherever that's enough.

03

A little of your team's time

A 10-minute questionnaire for each person, and a 45-minute conversation with a few of them, so what we set up fits how you work.

04

Someone who can say yes

A person who can approve your rulebook and sign off the tests.

Measured

We measure what we agreed, before we start and again 30 days after.

We agree what to measure in your proposal. These are the ones we use most:

  • Hours spent on a task each week
  • Money spent on software
  • Pieces published each month
  • Time to get a website change live
  • Enquiries with a known source
  • People using AI each week
Promises

Promises you can hold us to.

You can check every one. If we break one, tell us and point to this page.

  • Starting prices for the AI audit and monthly work are on this website, so you see them before you book a call
  • The price is fixed before we start, and only changes if you ask for more in writing
  • Your team is using AI within two weeks of the setup starting
  • The person who plans your project does the work
  • Everything is set up in your accounts and belongs to you
  • After the first six months, monthly work stops with 30 days' notice
  • If you only need to switch on what you already have, the AI audit says so in writing
Fit

Who we're a good fit for.

A good fit

  • Businesses with roughly 5 to 500 people
  • Owners and managers who want their team using AI with clear rules, within weeks
  • Teams that want to run it themselves once it's set up
  • Businesses already paying for AI, or ready to

Not a fit

  • One-person businesses
  • Large companies with long buying processes and security reviews
  • Anyone who wants a chatbot on their website or an AI answering their phones
  • Anyone who wants AI to publish or send things without a person checking
FAQ

Questions about how we work.

The person who plans your project. We don't pass work to juniors or subcontractors.

A short questionnaire or a few conversations at the start, quick answers while we work, and the handover hour. The person who'll look after it spends the most time, mostly in the handover.

Yes. Everything is set up in your accounts with admin controls, and we use read-only access wherever it's enough. We're happy to answer a short security questionnaire.

Your rulebook and assistants are plain documents, so they move with you. Reconnecting your data on the new provider is a small job with a fixed price.

Yes. Send yours with the proposal, or we'll send ours.

The work pauses and the price stays the same. Dates move by the length of the delay, and the weekly update says so in writing.

Book a call

Thirty minutes, then a fixed price in writing.

We reply within one business day. Tell us what takes up your team's time and we'll tell you what we'd do first.